Customer Experience Management Market size was valued at US$ 11.98 Bn. in 2023 and the total revenue is expected to grow at a CAGR of 12.3% through 2024 to 2030, reaching nearly US$ 26.98 Bn. Customer Experience Management Market Overview: Customer experience management can be defined as a process by which a company tracks the communication between consumers and organizations. This process takes place throughout a certain consumer lifecycle.