SIAM vs. ITIL: What’s the Difference and Which Certification Should You Choose First?

In today’s multi-vendor IT environment, service integration has become a vital discipline. Organizations are no longer relying on a single provider to manage their IT services. Instead, they’re embracing specialized service providers for various functions, creating a need for structured governance and collaboration. This is where SIAM (Service Integration and Management) and ITIL 4 (Information Technology Infrastructure Library) come into play. Both frameworks help ensure seamless service delivery, but they differ in scope, focus, and certification paths. So, the question arises: Which should you choose first — SIAM Certification or ITIL 4 Certification?