Richard C. Larson, often called “Dr. Queue,” has been a pioneer in applying operations research and systems engineering to real-world challenges in service systems and education. His groundbreaking work at MIT has reshaped how we approach urban service delivery, emergency response, and learning technologies—making him a defining figure in service science.
As technology becomes the backbone of modern business, CIOs and tech leaders are tasked with more than just keeping the lights on—they’re driving transformation at scale. Transform & Scale explores the strategies, frameworks, and technologies powering digital enterprise success. From cloud adoption and agile methodologies to automation, AI, and enterprise architecture, this feature provides actionable insights to help organizations evolve, innovate, and thrive in an increasingly competitive and digital-first world.